Where SERVICE CHAMPIONS are made.
LEARN MORECUSTOMER EXPERIENCE CAN MAKE OR BREAK YOUR BUSINESS.
Why don't more organizations make a serious effort to improve?
Well, that's the $75 billion dollar question and we can help!
Our business is...
the success of yours.
At Bryant Group Experience, our passion is helping you to re-imagine the customer experience, create service-centric culture, and elevate client loyalty. We leverage our backgrounds with legendary brands like The Ritz-Carlton Hotel Company, Nordstrom, and Louis Vuitton to boost your bottom-line results.
RESULTS MATTER.
Consider a few success stories that highlight our expertise and impact over two decades.
10 Years at #1
Sports Illustrated featured the Buccaneers for being perennially ranked as the top NFL team in customer service. The franchise ascended and has been #1 in 2012, '13, '15, '16, '18, '19, '20, '21, '22, and '23. It is rewarding to see the impact of our expertise over all these years.
“Special thanks to Bryant Group Experience for helping us create one of the best service cultures in sports!"
Brian Ford, Chief Operating Officer, Tampa Bay Buccaneers
"Academy Award"
The Brandon Hall Excellence Award is known as the “Academy Award" of Training & Development. Brandon Hall Group has influenced the development of over 10 million employees and executives over the past 30 years. Bryant Group Experience was proud to receive a Gold Award.
"Our award winners are relentless in their pursuit of excellence.”
Mike Cooke, Chief Executive Officer, Brandon Hall Group
Epic Sports Events
Bryant Group Experience has been the proud stadium training partner for two Super Bowls, a College Football National Championship, Miami Open, Formula One, and NBA All-Star Weekend. All have received rave reviews, and we are absolutely thrilled.
“Please compliment the amazing stadium staff. They were the best I’ve experienced in my ten Super Bowls!”
~ VIP Attendee, Super Bowl LIV
GAME CHANGER SOLUTIONS
We're on a mission to help you and your organization win. Our award-winning, bespoke solutions have been meticulously crafted to meet your needs and exceed expectations.
What can BGX do for you?SERVICE CULTURE
The Blueprint to Building a Service-Centric Organization
Craft a service-centric culture with our proven guide. Enhance quality, consistency, and continuity in customer and employee experiences. Make every interaction a masterpiece. "Craft Your Culture, Elevate Your Experience."
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LIVE WORKSHOPS
Training That Equips and Inspires
Experience transformative training! Bid farewell to dull sessions and embrace our vibrant workshops, tailored for all team members, promising instruction, inspiration, and empowerment. Welcome to superior service excellence training!
LEARN MORESKILLS
ASSESSMENT
Learn Your ClutchMode™ Score
Discover where you stand in the world of elite customer service with our groundbreaking ClutchMode™ Assessment. This scientifically designed tool evaluates your prowess in five key 'ClutchMode' traits, offering a comprehensive analysis of your service aptitude. Take the challenge, embrace your potential, and elevate your service game."
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GROW ON THE GO
On-Demand Skills Development
Unlock the power of personal and professional growth with our on-demand e-learning treasure trove. Dive into an ocean of knowledge with our engaging video content, insightful mini-courses, and expert tips and tricks, all easily accessible with a simple click. It’s time to thrive in stride at your own pace.
LEARN MORECLUTCHMODE COACHING
Raise Your Game with Industry Experts
Step into the ClutchMode where elite service meets exponential sales. Our bespoke program is designed for top professionals eager to unlock the synergy between world-class service and sales superiority. Let our award-winning coaches help you fine-tune your skills, raise your game and turn service excellence into a sales accelerator.
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Our high-profile impact is expansive.
